SAP CX

Customer Experience with our SAP CX Solutions

Infobahn’s CX practice enables organizations to deliver exceptional customer experiences by supporting business processes ranging from marketing, sales, service, e-commerce and the management of customer master data across multiple channels.

We help organizations drive innovation, agility and market differentiation, resulting in revenue creation and cost reduction. We have a range of unique and rapid CX offerings, accelerators and an innovative delivery methodology to enable a connected customer journey.

Leveraging SAP’s extensive and rapidly expanding suite of CX (C/4HANA) industry-leading cloud software, our team will work closely with you to deliver excellent customer experiences.

Services

Delivering Transformative to Build Long-lasting Relationships

Our view of SAP CX is platform-centric, influencing our approach to all services related to customer experience — be it a greenfield implementation, upgrade or migration to the cloud, enhancements and support, or consulting and advisory services.

We approach the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization — across brands, geographies and business units.

Advisory services

• Our cross-industry global SAP customer experience experts draw on our 20+ years of consulting experience to assist you with business process re-engineering, roadmap creation and architectural advice.

CX implementation and support

• We offer brownfield and greenfield implementations of both on-premise and cloud-based SAP CX software implementations and a mix of both
• Experienced, certified consultants with an average of 7+ years’ experience, trained in our hybrid agile methodology for quick, low-risk implementations
• Proprietary tools, pre-packaged software offerings and accelerators to fast-track your implementation
• Offshore CX testing factory using automated tools
• Support, migrate and upgrade your existing software implementations to ensure you have an uninterrupted and stable environment
• B2C retail accelerator template
• B2B parts accelerator template
• SCP digital portal accelerator template
• SAP service cloud implementation accelerator
• SAP sales cloud implementation accelerator
• Athena CX enablement platform

Move to cloud assessment

• Digital customer experience roadmap assessment
• Hybris On-premise to SAP commerce cloud assessment
• SAP CRM move to SAP sales and service cloud assessment
• Remote service centre assessment templates
• Service cloud assessment templates

Migrate to cloud

• SAP commerce/Hybris commerce to SAP commerce cloud CCV2
• SAP CRM to SAP sales and service cloud

SAP CPQ

• Specialist SAP CPQ integration skills to integrate with S/4 and C/4

Platform upgrades